We eat out quite a lot especially when we have worked very long hours or gotten out of late a several nights per week.
It’s getting harder to find restaurants with decent customer service anymore. We dine at "a certain restaurant" quite often.
We really like the foods. We have noticed the place steadily declining both in the atmosphere and service.
The last time we dined there the server forgot to bring some items we ordered. We reminded her and she still didn’t bring them.
So, we just said oh well, as long as we don’t get charged for these, there’s no problem. We didn’t make a big deal of it. People are human and they make mistakes.
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We went back this week. It was 9:06 PM when we walked in. We typically order the same (almost the same) things.
We then sat down at the table they gave us. It was dirty. The server made no attempt to clean it. We ended up cleaning it ourselves.
Finally, when we got the check, we noticed a line that said:
- late night dining service fee $9.62.
- we must pay 18% gratuity for dine after 9.00 PM.
Fig 06 - A cat, illustration only
So, we got to pay extra for the privilege of leaving with their nasty dirt all over us. We have never been treated like this.
We should have gotten a discount to sit there eating in the midst of their housekeeping, not charged extra! This is a horrible way to treat customers! We will not be going back any time soon.
Before someone asks if We addressed this with management, we did not. They clearly knew all about it when they added this as a line item to the sales check. So why bother.
We are posting this so other late night (after 9.00 PM) diners will know about this before bothering to go there (restaurants).
Have you experienced with multiple fees for late night after 9.00 PM?
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